Privacy Policy

Personal information refers to information about a living individual, including information that can identify the individual through the name, resident registration number, etc. included in the information (including information that cannot identify a specific individual by itself but can be easily combined with other information to identify the individual). Stanford Hotel & Resort Co., Ltd regards the protection of personal information of its customers as very important, and complies with the Personal Information Protection Regulations of the 『 Act on Promotion of Information and Communications Network Utilization and Information Protection etc.』 and the 『 Guidelines for Personal Information Protection』 established by the Ministry of Public Administration and Security.

Through the Privacy Policy, Stanford Hotel & Resort Co., Ltd informs customers of how their personal information is used and what measures are taken to protect their personal information. Stanford Hotel & Resort Co., Ltd, Ltd has taken measures to ensure that customers can easily check its Privacy Policy by disclosing it on the home page. We have established the necessary procedures for revising the Privacy Policy in order to continuously improve the Privacy Policy of Stanford Hotel & Resort Co., Ltd When revising the Privacy Policy, we provide a version number, etc. to ensure that our customers can easily figure out the revised contents.

1. Scope of Personal Information Collection

Stanford Hotel & Resort Co., Ltd collect customers' personal information by legal and fair means.

The personal information collected by Stanford Hotel & Resort Co., Ltd is limited to the minimum information required to provide services, and sensitive personal information (race, religion, ideology, place of origin, place of residence, political inclination and criminal record, health status and sex life, etc.) that may infringe on customers’ basic human rights is not collected in principle. However, if some of the sensitive information shall be collected when using a specific service or program, we will seek your consent through separate notice.

2. Consent to Collection of Personal Information

Stanford Hotel & Resort Co., Ltd have established a procedure for customers to click the 『Agree』 or 『Do not agree』 button regarding the contents of the privacy policy or terms of use of Stanford Hotel & Resort Co., Ltd We consider that customers have agreed to the collection of personal information only when they click the 『Agree』 button.

3. Purpose of Collection and Use of Personal Information

Stanford Hotel & Resort Co., Ltd collect personal information for the following purposes in order to provide satisfactory service to customers.

4. Collection and Refusal of Personal Information through Cookies

Customers shall allow cookies to use the online reservation service after accessing the websites of Stanford Hotel & Resort Co., LtdYou have the option for cookies and can choose whether or not to use them. You can allow all cookies, check each time cookies are saved, or refuse to save all cookies. However, if you refuse to store cookies, you may experience difficulties in using some services. Cookies identify your computer but do not personally identify you, and expire when your computer browser is closed.

5. Use other than Intended Purpose and Provision to and Sharing with Third Parties

Stanford Hotel & Resort Co., Ltd use customers' personal information within the scope notified in the 『Purpose of Collection and Use of Personal Information』, and does not use it beyond the scope or provide it to others or other companies/organizations. In particular, we will use and provide personal information with caution in the following cases:

6. Access to and Correction of Personal Information

Customers may access or correct their registered personal information at any time. If you contact the privacy officer or person in charge in writing, by phone, or by e-mail, we will take action within the minimum time set by the business procedure.

If a customer requests correction of errors in personal information, we will not use or provide the personal information until the correction is completed.

If incorrect personal information has already been provided to a third party, we will promptly notify the third party of the results of the correction and take action to correct it.

7. Withdrawal of Consent to Collection, Use, and Provision of Personal Information

Customers may withdraw their consent to the collection, use, and provision of personal information through online reservations at any time. If you contact the privacy officer or person in charge in writing, by phone, or by e-mail, we will immediately take necessary measures, such as deletion of personal information. If you withdraw your consent and take measures to destroy personal information, we will notify you of the fact without delay.

8. Retention and Use Periods of Personal Information

Customer's personal information will be destroyed when the purpose of collecting personal information or the purpose for which it was provided is achieved as follows.

However, exceptions are made in cases where preservation is required in accordance with the provisions of the Commercial Act or other laws. In the case of membership registration information, we obtain customers’ consent by specifying the purpose of retention, period, and personal information items to be retained in advance, such as when membership is cancelled or membership is removed.

9. Technical and Administrative Measures for Personal Information Protection

①Technical measures

When handling customers' personal information, Stanford Hotel & Resort Co., Ltd are devising the following technical measures to ensure the safety of customers’ personal information and prevent it from being lost, stolen, leaked, altered or damaged.

*Your personal information is protected by a password.

*Stanford Hotel & Resort Co., Ltd are taking measures to prevent damage caused by computer viruses by using anti-virus programs. The vaccine program is updated on a regular basis, and in the event of a sudden virus outbreak, the vaccine is provided immediately to prevent personal information from being infringed.

*We are doing our best to ensure security by using firewalls and other measures to prevent unauthorized external intrusions.

10. Link Sites

Stanford Hotel & Resort Co., Ltd may provide customers with links to other companies' websites or materials. In this case, Stanford Hotel & Resort Co., Ltd have no control over external websites and materials, and therefore cannot be held responsible for the usefulness of the services or materials provided by them. When you click on a link contained in Stanford Hotel & Resort Co., Ltd and move to the page of another site, the privacy policy of that site is unrelated to Stanford Hotel & Resort Co., Ltd so please review the privacy policy of the new site you visited.

11. Entrustment of Personal Information

Currently, Stanford Hotel & Resort Co., Ltdprocess members' personal information on their own. However, Stanford Hotel & Resort Co., Ltd may entrust the collection/handling/management of customers' personal information to an external party in order to improve services. If entrusting the processing of personal information, we will notify the customers of the entrustment period and the fact in advance through the website. If entrusting the processing of personal information, we will clearly stipulate the service provider's strict compliance with personal information protection-related instructions, confidentiality of personal information, prohibition of provision to third parties, liability in the event of an accident, period of entrustment, return or destruction of personal information after the end of processing, etc. through an entrustment contract, etc., and keep the contents of the contract in writing or electronically.

12. Users’ Rights and Obligations

Please enter your personal information accurately and in an up-to-date manner to prevent unexpected accidents. You are responsible for any accidents caused by inaccurate information entered by you, and if you enter false information such as theft of another person's information, your membership may be lost, and all legal responsibility lies with the person who entered theft or false information. Customers have the right to protect their personal information, but they also have the obligation to protect themselves and not to infringe on the information of others. Please be careful not to leak your personal information, including your password, and not to damage the personal information of others, including posts. If you fail to fulfill this responsibility and damage the information and dignity of others, you may be punished under the 『Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.』

13. Opinion Collection and Complaint Handling

Stanford Hotel & Resort Co., Ltd value the opinions of customers, and customers have the right to receive sincere answers to their questions at all times. We have installed a customer service hotline for smooth communication with customers.

14. Privacy Officers and Persons in Charge

Stanford Hotel & Resort Co., Ltdare doing their best to ensure that customers can use the website safely. In the event of an accident contrary to the matters notified to customers in protecting personal information, the privacy officer will assume full responsibility. However, we are not responsible for damage to information caused by unexpected accidents due to basic network risks such as hacking despite technical supplementary measures, as well as various disputes caused by posts written by visitors. The person in charge and manager who handle customers' personal information are as follows, and we will respond to inquiries related to personal information promptly and sincerely.

15. Protection of Personal Information of Children

Stanford Hotel & Resort Co., Ltd consider the protection of personal information of children under the age of 14 important and strive to protect it. Thus, Stanford Hotel & Resort Co., Ltd prohibit minors under the age of 14 from signing up as members or making online reservations. In other words, minors under the age of 14 are not allowed to receive membership services fromStanford Hotel & Resort Co., Ltd

16. Transmission of Advertising Information

①Stanford Hotel & Resort Co., Ltd will not transmit advertising information for commercial purposes against the explicit refusal of customers to receive such information.

②If the customers of Stanford Hotel & Resort Co., Ltd consent to receiving e-mails such as newsletters, the following measures will be taken to ensure that the customers can easily recognize the following in the subject and body of the e-mail.

*E-mail subject: The phrase (Advertisement) may not be displayed in the subject, and the main content of the e-mail body will be displayed.

* E-mail body: The customer shall state the sender's name, e-mail address, and phone number to express his/her intention to refuse receipt. The method by which the customer can easily express his/her intention to refuse receipt shall be stated in Korean and English, respectively.

③When sending advertising information via e-mail for online marketing purposes such as product information of Stanford Hotel & Resort Co., Ltd the following measures will be taken to ensure that customers can easily recognize the information in the subject and body of the e-mail.

*E-mail subject: Display the phrase (Advertisement) in Korean at the beginning of the subject without any space, followed by the main content of the body of the e-mail.

*E-mail body: State the sender's name, e-mail address, and phone number where the customer can express their intention to refuse receipt. State in Korean and English how customers can easily indicate their intention to refuse receipt.

*If sending advertising information for commercial purposes through text messages other than e-mail, such as fax/mobile phone text messages, take measures to indicate the phrase (Advertisement) at the beginning of the message and to specify the sender's contact information in the message.

17. Policy on Installation and Operation of Video Information Processing Devices

Stanford Hotel & Resort Co., Ltd Ltd are installing and operating video information processing devices as follows:

18. Duty to notify

The current privacy policy was established on December 22, 2017, and in the event of any addition/deletion or modification to the content due to changes in government policy or security technology, a notice will be provided through the website 7 days before the revision.

- Privacy policy version number: v1.0

- Privacy policy effective date: 2017-12-22