Terms of Use

Article 1 Purpose

The purpose of these Terms of Use is to stipulate the rights, obligations and responsibilities of the website and users in using the Internet-related services (hereinafter referred to as “Services”) provided on the online Internet site (hereinafter referred to as “Website”) operated by Starford Inn Co., Ltd. (hereinafter referred to as “Company”).

Article 2 Definition of Terms

‘Website’ refers to a virtual business site set up by the Company to enable users to trade goods or services (hereinafter referred to as ‘goods, etc.’) by using information and communication equipment such as computers. It is also used to refer to the business operator who operates the website.

'Users' refer to members and non-members who access the website and receive services provided by the website according to these terms of use.

A 'member' refers to a person who has registered as a member by providing personal information to the website, and who continuously receives information from the website and can continuously use the services provided by the website. A 'non-member' refers to a person who uses the services provided by the website without signing up as a member.

A 'post' refers to text, photos, videos, and various files and links (URLs) in the form of information such as codes, letters, voices, sounds, images, and videos that members post or register on the services provided by the Company.

Article 3 Statement, Explanation, and Revision of Terms of Use, etc.

The website posts the contents of these terms of use, the company name and CEO name, address of the business location (including the address of the place where consumer complaints can be handled), phone number, facsimile number, e-mail address, business registration number, mail-order business report number, privacy officer, etc. on the initial service screen (front) of the website so that users can easily see them. However, the contents of the terms of use may be made available for users to see through the connection screen.

The website may revise these terms of use to the extent that it does not violate related laws such as the Act on Regulation of Terms of Use, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Electronic Commerce Act, the Framework Act on Electronic Commerce, the Electronic Signature Act, the Consumer Protection Act, and the Customs Act. Before agreeing to the terms of use, the user shall be provided with a separate link screen or pop-up screen to ensure that the user understands important information such as delivery responsibility, refund conditions, and cancellation policy.

When revising the terms of use, the website shall post the effective date and the reason for the revision on the initial screen of the website along with the current terms of use from 7 days before the effective date to the day before the effective date. However, when the terms of use are changed to the disadvantage of the user, the website shall post a notice with at least a 30-day grace period. In this case, the website shall clearly compare the content before and after the revision and display it so that the user can easily understand it.

If the 'Company' revises the terms of use, the revised terms of use shall only apply to contracts concluded after the effective date, and the terms of use before the revision shall be applied to contracts already concluded before that date. However, if a user who has already entered into a contract wants to apply the revised terms of use, the revised terms of use shall apply if the user sends a notice to the website within the notice period for the revised terms of use under Paragraph 3 and obtains the website's consent.

Matters not specified in these terms of use and the interpretation of these terms of use shall be governed by the Act on Regulation of Terms of Use, the Consumer Protection Guidelines in E-Commerce, etc. established by the Fair Trade Commission, and related laws and regulations or customary practices.

Article 4 Provision and Change of Services

The website performs the following:

Services providing information on goods, benefits, etc.

Customized services such as events and promotions for members

Services provided by the Company through development or partnership with other companies

Delivery of goods or services for which a purchase contract has been concluded

Other services provided through the website

In the event of goods being out of stock or changes in technical specifications, the website may change the contents of goods to be provided under a contract to be concluded in the future. In this case, the details of the changed goods, etc. and the date of provision shall be specified and immediately notified in the place where the details of the current service or goods, etc. are posted.

In the case of Paragraph 2, the website compensates for any damage to the user. However, this does not apply if the website proves that there was no intent or negligence.

Unless there are special business or technical difficulties, the website shall be available 24 hours a day, 365 days a year. However, this does not apply to dates and times determined due to the website's needs, such as regular maintenance.

Article 5 Service Interruption

In the event of maintenance, inspection, replacement, or failure of information and communication equipment such as systems and servers, interruption of communication, or other force majeure, the website may temporarily suspend the provision of services. In this case, the Company shall notify users in advance through the website's initial service screen (front). However, if advance notice is not possible due to unavoidable reasons beyond the website's control (intentional or unintentional disk failure of the system administrator, server or system downtime, natural disaster, etc.), notice may be provided afterwards.

The Company shall not compensate for any damage to users or third parties due to temporary suspension of the website or service for the reasons set forth in Paragraph 1.

In the event that the service cannot be provided due to reasons such as change in business type, abandonment of business, or merger between companies, the Company shall notify the users in the manner set forth in Article 3 (3) or Article 8 and compensate the consumers according to the conditions originally presented on the website. However, if the website does not notify the compensation criteria, the Company shall pay the users in kind or cash equivalent to the currency value used on the website through mileage or accumulated points.

Article 6 Membership

Users apply for membership by filling out membership information in the registration form determined by the website and then expressing their consent to these terms of use.

The website shall register users who do not fall under any of the following as members among users who have applied for membership in accordance with Article 1.

If there is any false information, omission, or misspelling in the registration information

If determined that registering as a member will significantly hinder the website’s technology

The website may authenticate or confirm the information registered by the member through a means determined by the website. A member shall actively cooperate with the website's authentication or confirmation measures, and failure to comply with this may result in the member's registered information being considered false and processed accordingly.

Membership registration is completed when the website's approval reaches the user who applied for membership.

In the event of any change in the information registered at the time of signing up, the member shall directly edit the member information on the website within a short period of time or notify the change by e-mail or other method determined by the website.

Members have the right to request access to, correction of, deletion of, and withdrawal of consent to their registered personal information by using the website or the contact information of the privacy officer.

Membership registration is only available to those aged 19 or older (customers under the age of 19 shall obtain prior consent from their legal representative in accordance with Article 4 (3) of the Guidelines for Consumer Protection when signing up or ordering products).

Non-members may also purchase goods or services. In this case, unless there are separate terms of use or special provisions, these terms and conditions apply equally, but Members Only services are not available.

Article 7 Withdrawal of Membership and Loss of Qualification, etc.

Members may request withdrawal from the website at any time, and when members request withdrawal, the website shall immediately take the necessary steps for withdrawal.

If a member falls under any of the following, the website may restrict the member's use of certain services or suspend the member's membership for a certain period of time.

If the member registered false information when applying for membership

If the member threatens the order of e-commerce by interfering with another person's use of the website or stealing information (ID, password, etc.)

If the member uses the website to commit acts prohibited by laws or these terms of use or against public order and morals

If the member intends to use this service for profit or improper purposes

If the member commits acts that defame or disadvantage others

If the member posts pornographic materials on the website or link pornographic sites

If the member intentionally interferes with the operation of other services

If the member does not pay for goods and services used or purchased by the due date

If the member violates other related laws or these terms of use

If the act in Article 2 is repeated more than twice after the website restricts or suspends membership or the reason is not corrected within 30 days, the website may revoke the membership.

If the website revokes the membership, the membership registration will be canceled. In this case, the member will be notified of the fact and given at least 30 days to explain before the membership registration is canceled.

Article 8. Notification to Members

When notifying members, the website may do so by sending an email to the member's designated email address in advance through an agreement with the website.

In the case of notification to an unspecified number of members, the website may substitute individual notification by posting the notice on the website screen for more than one week. However, individual notification shall be provided for matters that have a significant impact on the member's own transactions.

Article 9 Apply for Purchase and Consent to Provision of Personal Information, etc.

Users shall apply for purchases on the website using the following or similar methods, and the Company shall provide the following in an easily understandable manner when users apply for purchases.

Search and select goods

Enter name, address, phone number, email address (or mobile phone number), etc.

Confirmation of terms of use, services with limited right to cancel subscription, delivery fee, installation fee, etc.

Mark to agree to these terms of use and confirm or reject the above item 3 (e.g., mouse click, etc.)

Application for purchase of goods, etc. and confirmation thereof or consent to website confirmation

Select payment method

If the Company needs to provide the buyer's personal information to a third party, the Company shall notify the buyer of 1) the recipient of the personal information, 2) the purpose of use of the personal information by the recipient of the personal information, 3) the items of personal information provided, and 4) the period of retention and use of the personal information by the recipient of the personal information, and obtain consent. (The same applies if the consented matters are changed.)

When the website entrusts a third party to handle the purchaser's personal information, 1) the person entrusted with handling personal information, 2) the content of the work entrusted with handling personal information shall be notified to the purchaser and consent shall be obtained. (The same applies when the consented matters are changed.) However, if it is necessary for the performance of a contract on provision of services and is related to the convenience of the purchaser, the notification procedure and consent procedure may be omitted by notifying the purchaser through the personal information handling policy in the manner prescribed in the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」.

Article 10 Establishment of a Contract

The website may not accept a purchase application under Article 9 in the following cases: However, when concluding a contract with a minor, the website shall notify the minor or his/her legal representative of the fact that the contract may be cancelled if the consent of his/her legal representative is not obtained.

If there is any false information, omission, or misspelling in the application

If a minor purchases goods or services prohibited by the Youth Protection Act, such as cigarettes or alcoholic beverages

If judged that approving the purchase application significantly interferes with the website's technology

The contract is deemed to have been established at the time when the website's approval reaches the user in the form of a receipt confirmation notification under Article 12 (1)

The website's expression of consent shall include information such as confirmation of the user's purchase application, availability for sale, correction/cancellation of the purchase application, etc.

Article 11 Payment Method

Payment for goods or services purchased on the website may be made using any of the methods listed below. However, no fees under any name shall be collected in addition to the price of goods, etc. for the website user's payment method.

①Various account transfers such as phone banking, Internet banking, and mail banking

②Various card payments such as prepaid cards, debit cards, and credit cards

③Online deposit without a bankbook

④Payment upon receipt

⑤Payment by electronic money

⑥Payment by points provided to members (however, the usage limit for points may be limited by conditions)

⑦Payment by coupons provided to members and non-members (duplicate use of coupons may be restricted)

⑧Payment by gift certificate contracted with the Company or issued to the website and membership members

⑨Payment by other electronic payment methods, etc.

Article 12 Notification of Receipt Confirmation, Change and Cancellation of Purchase Request

When a user requests a purchase, the Company shall send a notification of receipt confirmation to the user.

The user who has received a notification of receipt confirmation may request a change or cancellation of the purchase application immediately after receiving the notification of receipt confirmation if there is a discrepancy in the expression of intent, and the Company shall take care of the request without delay prior to delivery if the user requests it. However, if payment has already been made, the provisions of Article 15 on withdrawal of subscription, etc. shall apply.

Article 13 Supply of Goods, etc.

Unless there is a separate agreement with the user regarding the timing of supply of goods, etc., the Company shall take necessary measures such as packaging, custom manufacturing, etc. to ensure that the goods, etc. can be delivered within 7 days from the date of subscription by the user. However, if the Company has already received all or part of the payment for the goods, etc. on the website, it shall take measures within 2 business days from the date of receipt of all or part of the payment. At this time, appropriate measures shall be taken to ensure that the user may check the supply procedure and progress of the goods, etc.

The website shall specify the means of delivery, the party responsible for the delivery cost by means, and the delivery period by means for the goods purchased by the user. If the delivery period agreed upon by the Company is exceeded, the Company shall compensate the user for any resulting damages, except when the Company proves that there was no intent or negligence.

Article 14 Refund

If the Company may not deliver or provide the goods, etc. that the user applied to purchase due to reasons such as out of stock, the Company shall promptly notify the user of the reason and, if the Company has received the amount for the goods, etc. in advance, the Company shall refund the money or take necessary steps for a refund within 3 business days from the date of receipt of the payment.

Article 15 Withdrawal of Subscription, etc.

Users who have entered into a contract for the purchase of goods, etc. with the website may withdraw their subscription within 7 days from the date of receipt of the written contract in accordance with Article 13 (2) of the 「Act on Consumer Protection in Electronic Commerce, etc.」 (If the supply of goods, etc. is made later than the date of receipt of the document, it refers to the date on which the goods, etc. are supplied or the supply of goods, etc. begins). However, if the 「Act on Consumer Protection in Electronic Commerce, etc.」 provides otherwise regarding withdrawal of subscription, the provisions of the Act shall apply.

If receiving goods, etc., the user may not return or exchange them in the following cases:

①If the goods, etc. are lost or damaged due to a reason attributable to the user (however, if the packaging, etc. is damaged in order to check the contents of the goods, the subscription may be canceled)

②If the packaging of the original goods, etc. is damaged in cases where reproduction is possible with goods of the same performance

③If the value of goods, etc. has significantly decreased to the extent that re-sale becomes difficult due to the passage of time

④If the value of goods, etc. has significantly decreased due to the use or partial consumption of the user

In the case of subparagraphs 2 through 4 of paragraph 2, if the Company has not taken measures such as indicating the fact that cancellation of subscription, etc. is restricted in advance in a place where consumers can easily see it or providing trial products, the user's withdrawal of subscription, etc. is not restricted.

Notwithstanding the provisions of Paragraphs 1 and 2, if the content of the goods, etc. is different from the content of the display or advertisement or if the performance is different from the contract, the user may withdraw the subscription, etc. within 3 months from the date of receipt of the goods, etc. or within 30 days from the date of knowing or being able to know the fact.

Effect of Withdrawal of Subscription, etc.

When receiving the goods, etc. back from the user, the website shall refund the price of the goods, etc. already paid within 3 business days. In this case, if the Company delays the refund of the goods, etc. to the user, it shall pay the delayed interest calculated by multiplying the delayed interest rate stipulated in Article 21 (3) of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc. by the delay period.

When refunding the above amount, if the user has paid for the goods, etc. using a payment method such as a credit card, the Company shall request the business operator who provided the payment method to suspend or cancel the claim for the goods, etc. without delay.

In the case of withdrawal of subscription, etc., the user shall bear the cost required to return the goods, etc. supplied. The website shall not claim a penalty or compensation for damages to the user due to withdrawal of subscription, etc. However, if the content of the goods, etc. is different from the displayed or advertised content or is performed differently from the contractual content, the website shall bear the cost required to return the goods, etc.

When a user pays for delivery costs when receiving goods, etc., the website shall clearly indicate who will bear the costs when withdrawing the subscription so that the user can easily understand.

Article 17 Protection of Personal Information

When collecting personal information from users, the website shall collect the minimum amount of personal information necessary to provide services. The following is required, and the others are optional.

①Name

②Date of birth

③Nationality

④Email address

⑤Mobile phone number

⑥ID and password

When collecting and using a user's personal information, the website shall notify the user of the purpose and obtain consent.

The website shall not use the collected personal information for purposes other than the intended purpose, and when a new purpose of use arises or when providing it to a third party, it shall notify the user of the purpose and obtain consent at the stage of use or provision. However, there are exceptions in cases where the relevant laws stipulate otherwise.

If the website shall obtain the user's consent pursuant to Paragraphs 2 and 3, the identity of the privacy officer (affiliation, name, phone number, and other contact information), the purpose of collecting and using personal information, matters related to the provision of information to third parties (recipient, purpose of provision, and content of information to be provided), etc., as stipulated in Article 22 (1) of the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, shall be specified or notified in advance, and the user may withdraw this consent at any time.

The user may request access to and correction of errors in his/her personal information held by the website at any time, and the website has the obligation to take necessary measures without delay. If the user requests correction of an error, the website shall not use the relevant personal information until the error is corrected.

In order to protect personal information, the website shall limit the number of people handling the user's personal information to the minimum, and assume full responsibility for any damage to the user caused by loss, theft, leakage, provision to a third party without consent, or alteration of the user's personal information.

The website or a third party that has received personal information from the website shall destroy the personal information according to the 「Privacy Policy」 posted on the website's initial service screen (front).

The website shall not set the consent box for the collection, use, and provision of personal information as pre-selected. In addition, the website shall specifically state the services that are restricted when the user refuses to consent to the collection, use, and provision of personal information, and shall not restrict or refuse the provision of services such as membership registration due to the user's refusal to consent to the collection, use, and provision of personal information that is not a required collection item

Details related to personal information shall be governed by the 「Privacy Policy」 posted on the initial service screen (front) of the website.

Article 18 Company Obligations

The website shall not engage in any acts prohibited by laws and regulations or these Terms of Use or contrary to public order and morals, and shall make every effort to provide goods, etc. continuously and stably as stipulated by these Terms of Use.

The website shall have a security system to protect the personal information of users so that users can safely use the Internet service.

If the website causes damage to a user by engaging in unfair labeling or advertising as defined in Article 3 of the 「Act on Fair Labeling and Advertising」 regarding products or services, the website is responsible for compensating for such damage.

The website shall not send unsolicited commercial e-mails to users.

Article 19 Obligations for Member ID and Password

Except for the cases in Article 9, the member is responsible for managing their ID and password.

Members shall not allow third parties to use their ID and password.

If a member becomes aware that his/her ID and password have been stolen or is being used by a third party, the member shall immediately notify the website and follow any separate instructions provided.

Article 20 User’s Obligations

Users shall not perform the following:

Registration of false information when signing up or changing

Stealing of other people's information

Arbitrary modification of information posted on the website

Transmission or posting of information (computer programs, etc.) other than information provided by the website

Infringement on intellectual property rights such as copyrights of the website or other third parties

Any act that damages the reputation of the website or other third parties or interferes with their business

Any act that discloses or posts obscene or violent messages, images, voices, or other information that violates public order and morals on the website

Other acts that violate laws and these Terms of Use

Article 21 Copyright Attribution and Restrictions on Use

The copyright and other intellectual property rights for works created by the website belong to the website.

Users shall not use information obtained by using the website, including information to which the website holds intellectual property rights, for profit-making purposes or allow third parties to use such information by means of reproduction, transmission, publication, distribution, broadcasting, or other methods without prior consent.

When using copyright belonging to the user according to the agreement, the website shall notify the user.

Article 22 Copyright and Management of Posts

The copyright of posts posted by members on the website belongs to the copyright holder.

If a member's post contains content that violates related laws such as the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」 and the 「Copyright Act」, the rights holder may request suspension or deletion of the relevant post, and the website shall take action in accordance with the relevant laws.

Even if there is no request from the rights holder according to the preceding paragraph, if there is a reason to believe that rights infringement has occurred or there is a violation of other website policies or related laws, the website shall take temporary measures, etc. for the post in accordance with the relevant laws.

The detailed procedures according to this article shall be governed by the posting suspension request service set by the website within the scope stipulated by the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」 and the 「Copyright Act」

Even if a member withdraws membership, posts recorded in his/her account will not be deleted.

Article 23 Dispute Resolution

Users shall not use information obtained by using the website, including information to which the website holds intellectual property rights, for profit-making purposes or allow third parties to use such information by means of reproduction, transmission, publication, distribution, broadcasting, or other methods without prior consent.

When using copyright belonging to the user according to the agreement, the website shall notify the user.

Article 24 Jurisdiction and Governing Law

Any lawsuit regarding an e-commerce dispute between the website and the user shall be under the exclusive jurisdiction of the local court with jurisdiction over the user's address at the time of filing the lawsuit, or the user's residence if there is no address. However, if the user's address or residence is unclear at the time of filing the lawsuit or the user is a foreign resident, the lawsuit shall be filed in the court with jurisdiction under the Civil Procedure Act.

Domestic law shall apply to any e-commerce lawsuit filed between the website and the user.

(Supplementary Provisions)

(Effective Date) These Terms of Use shall be effective from December 22, 2017.